Support & FAQ

Everything you need to plan a well-timed walk.

Getting Started

What does Beach Walk include?

Beach Walk covers 49 Queensland beaches across 7 regions with tide data, weather, sunrise/sunset, weekly planning, favourites, alerts, and nearby places.

How do I browse beaches?

Use Home to open a region, then tap a beach card. You can also use Search to find beaches by name or tide station.

Tides, Weather & Planning

How do I use TODAY, TOMORROW, and 7 DAYS?

Switch tabs inside beach detail to move between daily conditions and weekly summaries. The 7-day view includes tide highs and lows, sunrise/sunset, and moon data.

Why don't I always see a walking recommendation?

Recommendations are filtered to safer daylight windows around low tide. If conditions are unsuitable, recommendations may be limited or unavailable.

What is Sun & Sky?

In the 7-day view, open the Sun & Sky info sheet for beach-specific daylight stories and regional daylight context.

Alerts, Favourites & Settings

How do I set tide alerts?

In beach detail, toggle alerts on individual tide events. Set your preferred lead time in Settings > App Preferences > Notification Times.

What do the favourites icons mean?

A star marks your default launch beach. An orange bell means a low-tide alert is active, a blue bell means a high-tide alert is active, and a heart means the beach is saved as a favourite.

How do I set a default beach or change units?

Go to Settings > App Preferences to set a Default Beach and toggle Imperial Units.

Nearby Places & Region Info

How does Nearby Places work?

Nearby Places appears in beach detail (Today/Tomorrow) and looks for food and cafe options within 1.5 km. Tap a row to expand the map and open directions.

Where do I find Region Info Sheets?

Tap the info icon in a region header, or open Settings > Help & Support > Region Info Sheets.

Troubleshooting

Notifications are not arriving

Check iOS Settings > Beach Walk > Notifications, then verify your in-app alert timing and enabled tide-event toggles.

Does the app work offline?

Internet is required for live tide, weather, and place data. Your favourites and settings stay stored on your device.

Contact support

If your question isn’t covered above, send a message and include your iOS version and device model.

Open Contact Form →